Frequently Asked Questions (FAQ)
Welcome to the Clothix FAQ page. Here, you’ll find answers to some common questions about our products, services, and website. If you have any other questions, feel free to contact us!
1. What types of products do you sell?
We specialize in high-quality men’s summer clothing, including t-shirts, shorts, lightweight shirts, tank tops, casual trousers, and accessories perfect for warm weather. All our products are designed to keep you stylish and comfortable during the summer months.
2. How do I find the right size for me?
We offer a detailed size guide on each product page to help you choose the right size. Please refer to our Size Guide link located near the product details. If you’re unsure about sizing, feel free to contact our customer service team for assistance.
3. Are the products true to size?
Our products generally follow standard sizing, but we recommend checking the size guide on each product page as sizing can vary slightly between items. Customer reviews may also provide additional insight on how the items fit.
4. Do you offer international shipping?
Currently, we offer shipping within the United Kingdom. However, we are working on expanding our shipping options to other countries in the future. Stay tuned for updates on international shipping.
5. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
All payments are processed securely through our payment gateway.
6. How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s journey directly from the carrier’s website.
7. How long does it take for my order to arrive?
Orders are typically processed and dispatched within 1-2 business days. Delivery times depend on your location:
- Standard UK delivery: 3-5 business days
- Express UK delivery: 1-2 business days
Please note that delivery times may vary due to external factors, such as weather or courier delays.
8. What should I do if I receive a damaged or incorrect item?
We’re sorry if something went wrong with your order! If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return or exchange, depending on your preference.
9. Can I return or exchange an item?
Yes, we offer a hassle-free return and exchange policy. You can return or exchange any unworn, unwashed items within 14 days of receiving your order. Please visit our Returns & Exchanges page for full instructions on how to process your return.
10. Do you have any promotions or discounts?
We occasionally offer promotions, discounts, and seasonal sales. To stay updated on our latest offers, make sure to sign up for our newsletter and follow us on social media.
11. How do I contact customer support?
If you have any questions or need assistance, please reach out to our customer service team:
- Email: contact@clothix.co.uk
- Phone: +44 7733749979
12. Are your products ethically sourced?
Yes, we are committed to providing high-quality products that are ethically sourced. We work with suppliers who share our values of sustainability and fair labor practices.
13. Can I buy gift cards?
At the moment, we do not offer gift cards. However, we are considering introducing them in the future, so keep an eye on our website for updates!
If you have any other questions, feel free to reach out to us. We’re here to help you have the best shopping experience at Clothix!